Structure of Professionalism The structure of professionalism of A & J IT Service Command Center Call Center Oriented Model IT Manpower & Capability Customized IT Business Solutions Call Center Oriented Model Support Level in Seat Macau : 8 + 7 (2 centers, can +12 seat) HK & Guangdong: 236 Flexibility Size of Team Service Hour (7/24/365) Skill Set Languages + IVRS VoIP Call Center Locations/Outsourcing Contingency Plans IT Manpower & Capability Recruitment Source Macau Local Mainland China Hong Kong / Taiwan India / Europe Multi-Task Talents IT Service Desk Remote Monitoring On-site Field Service Networking & Cabling ITIL Best Practices Project Management Customized IT Business Solutions Life Cycle Business Analysis Conceptualization to Creation Design & Procure Implementation Manage & Monitor 7/24/365 Support Relocation/Dispose Financing HaaS SaaS Tags: IT solution tweet