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Structure of Professionalism

The structure of professionalism of A & J IT Service Command Center

Call Center Oriented Model

Support Level in Seat

  • Macau : 8 + 7 (2 centers, can +12 seat)
  • HK & Guangdong: 236

Flexibility

  • Size of Team
  • Service Hour (7/24/365)
  • Skill Set
  • Languages + IVRS
  • VoIP Call Center
  • Locations/Outsourcing
  • Contingency Plans
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